Refund policy

At VELUVIA BEAUTY, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

Returns:

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging when applicable.

Some products may not be eligible for return due to hygiene or sanitary reasons.
To request a return, please contact us at veluviabeauty@gmail.com and include your order number and a brief description of the reason for your return.

Damaged or Incorrect Items:

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Please include your order number and clear photos of the item and packaging so we can review the issue and assist you.

Refunds:

Once your return or claim has been reviewed and approved, we will issue an applicable refund to your original payment method.

Please allow your bank or payment provider additional time to process the refund.

Non-Returnable Items:

Certain products may not be eligible for return for health, hygiene, or sanitary reasons. Sale or clearance items may also be subject to different return conditions.

Return Shipping:

Unless the item arrived damaged, defective, or incorrect, the customer may be responsible for the cost of return shipping.

Contact us:

If you have any questions regarding returns or refunds, please contact us at:

veluviabeauty@gmail.com